LIVE ARRIVAL GUARANTEE
Our fish are packed well when shipping, with oxygen and heat packs in colder weather.
Fish loss is rare, however when dealing with livestock losses may occur.
We provide credit towards your next order on the following terms:
- You must be available to receive your fish when they arrive.
- Loss of fish must be reported within 2 hours of arrival
- A digital photo must be sent of the dead fish
- Credit for cost of fish only will be given towards your next order, shipping charges will still apply
- Shipping charges will not be refunded or given as credit
- Credit will only be given on orders shipped with same day service, overnight arrival and for some species- two day shipping
- No cash or monetary refunds will be issued
- Credit for any loss due to delays of shipping carriers will be at our discretion
